Health plans are spending more time and money focusing on member experience and driving positive health outcomes. The challenge is that developing the right programs in an efficient way is neither quick nor simple. Plans are investing deeply into finding ways to improve their member’s adherence as well as providing CMS-required services such as medication therapy management. Many plans find themselves searching for a clinical pharmacy partner to aid in program development and implementation.
The undertaking requires a true partner to guide, devise, and adapt a plan to provide an ideal member experience. Some vendors have been around for decades, however, most fall short in the realm of innovation and transformation. Longtime industry players have historically operated rigidly, unable to flex nimbly to meet client needs. After all – no two plans or members are alike. These behemoths also often deliver their services through call centers with teams who are difficult to hire, train, and retain. These staff members are typically medication experts, nor do most hold a PharmD degree
If the longtime industry titans aren’t the right partners to improve member health and experience, who is?
Delivering rigid and impersonal pharmacy services isn’t cutting it. Member experience is weighted more than ever. New technologies must be deployed to delight your members and keep your plan competitive. Aspen RxHealth changes service delivery by empowering pharmacists to work from home, increasing their satisfaction and quality of work, all the while, delivering outsized value to health plans around the nation. Now, health plans are relieved of the burden of costly administrative overhead associated with maintaining their own pharmacy call centers.
Not all clinical pharmacy vendors are created alike. Performance and expertise vary widely; when evaluating your next partner, ask the following:
The advantage of partnering with an industry innovator is access to a flexible community and pioneering technology. If you had thousands of pharmacists nationwide ready to provide clinical care to your members, what would you do? Our pharmacists have the training and resources to offer a full suite of clinical pharmacy services, including:
The best part is, all of our solutions can be combined and bundled to create fully comprehensive programs. With the above questions in mind, you’re ready to set out on the path to finding a new clinical pharmacy partner. When you’d like to explore how Aspen RxHealth can help your health plan improve Star Ratings, boost performance, and keep members healthier, we’ll be here.